Terms and Condtions

ACCESS TO THE PROPERTY:

It is the Client's responsibility to ensure that access to the Property is available on the day and at the time agreed. For the avoidance of doubt, the time agreed is considered to extend for one hour later than the agreed time, to cover delays, e.g. traffic conditions, weather events or illness/harm.

You must ensure that access is provided to all parts of the house including the loft (if existing). Failure to do so may result in poor collection of information and subsequently poor energy rating.

The Client also confirms that only persons above the age of 18 years will oversee the Property throughout the Inspection. If only minors below the age of 18 years are present, the Inspection will be terminated immediately.

In the event of abusive, threatening, or violent behaviour, or if the Energy Assessor is subjected to danger or risks posed by the property, animals or occupants, the Inspection will be terminated immediately. Please make sure all pets are kept safely away during the assessment period.

DELIVERY AND PERFORMANCE:

An Energy Assessor will, at a date and time agreed with the Client, visit the property, and conduct an Inspection. During the Inspection, a volume of data will be assembled for the use and purpose to produce an EPC for that Property.

Your EPC confirms that the Registered Energy Assessors has the necessary qualifications and current licenses to perform such Inspections and endeavour to produce the EPC within 5 working days after payment received and cleared. However, nothing in these terms & conditions imply that time is of the essence.

The Client confirms that the Energy Assessor has the right within the property to take measurements, make diagrams, take photos, and make notes, as the Energy Assessor believes necessary for the Inspection. The Client agrees that such documents, photos, etc. are the sole property of Your EPC, and the Client has no rights to them in any manner or form. Such documents are made by the Energy Assessor as required by the UK legislation and the Energy Assessor is required by law to retain such documents. At the conclusion of a time period set by UK law, the Energy Assessor and Your EPC confirms that they will safely and securely dispose of and destroy all such documents and will not communicate anything therein to any third party who does not have a legal right to them.

The Energy Assessor will exercise all reasonable care regarding safety, practicality, and the constraints of being a visitor to the property, which may be occupied.

The Energy Assessor may inspect the loft via an inspection hatch or other safe and practical access arrangement.

The Energy Assessor may inspect the common parts of a block of flats that adjoin the subject property.

The Energy Assessor will not attempt to enter parts of the property where access is not provided, such as sealed lofts and locked rooms.

CONCERNS:

If you think your EPC is inaccurate, you can ask the assessor to review it and make changes if necessary. You can also appeal to the accreditation scheme operator if you are not happy with the results of the review. The contact details for the assessor and the accredited scheme provider are listed on your EPC.

CONFLICTS OF INTEREST:

A Domestic Energy Assessor must always give an unbiased opinion.

A Domestic Energy Assessor must not give or accept any inducement, gift or hospitality that may affect or may be seen to affect their judgement.

A Domestic Energy Assessor must be satisfied that the seller is being or has been provided with written information concerning whether the Domestic Energy Assessor has any personal or business relationship with any person involved in the sale of the property and that the seller will sign or has signed a declaration that they understand the implications of the information.

A Domestic Energy Assessor must not prepare an Energy Performance Certificate if to do so would cause a conflict with the interests of sellers.

If, while preparing an Energy Performance Certificate, a conflict with the interests of the seller or other professionals arises, the Domestic Energy Assessor must decline the instructions to prepare the Report.

If a risk of conflict arises, it must be managed in accordance with any guidance issued by the Accreditation Scheme.

Additional:

The Energy Assessor will not express an opinion about or advise upon the condition of uninspected parts or issues not related to the energy performance of the property.

The Energy Assessor will not undertake any tests of the drains, heating, electrical or gas installations, domestic appliances, or any other services.

The Energy Assessor will not arrange for any investigation to be conducted to determine whether any hazardous material has been used in the construction of the property. The Energy Assessor will be unable to report that the property is free from risk in this respect.

The Energy Assessor will not report or guarantee that the structure meets building regulations, or the ground has sufficient load bearing strength to support the structure.

The Energy Assessor will not conduct a building survey, valuation survey, environmental, geographical or any other survey apart from the energy performance survey.

When prepared, and on satisfactory receipt of the fee, Your EPC will release the EPC to the Client, or the Agent, as required. The EPC will show a rating of the property's energy performance and carbon emission which will be marked on a standard scale. The Survey may show recommendations for energy performance improvement and reduction of running costs.